Get In Touch

Contact Kimpton Aluna Resort Tulum

We’d love to hear
from you

Whether we’ve bid you farewell or you’re preparing for your grand adventure in Tulum, our incredible team is here to make you smile. Contact us anytime, before, during, or after your stay. Whether you have questions, comments, or simply want to send us an energetic greeting, we’ll be delighted to hear from you.

You can give us a call or send us a text message. We’re here to make you feel at home, even in the tropical paradise. Whether you need recommendations on where to find the best fish tacos in Tulum, want to know how to build the ultimate sandcastle on the beach, or just seek a friendly chat, our staff will be more than happy to assist you.

So, whether you need information about exciting activities, tips on the best spots to take a nap under a palm tree, want to share your Tulum experiences with us, or, especially, if you want to book a hotel in Tulum, don’t hesitate to reach out. We’re here to make your trip to Tulum an unforgettable experience.

International Callers


Phone Number


1800 468357


*0800 11 8778

China (New)



**+800 4444 5566


**+800 4444 5566


* 0120 455 655




**+800 4444 5566


**+800 4444 5566

* Most telephone numbers are toll-free. We recommend you check with your telephone network supplier whether any additional or local connection charges apply for the use of toll free numbers

** This is an International Freefone Number: ‘+’ refers to ’00’ in most countries or ‘001’, ‘011’ in other countries.